Operations & Maintenance Coordinator Mereje (Third Party Recruitment) Quality Control & Assurance Abuja |Full Time Energy & Utilities | NGN 150,000 - 250,000 Job Description/Requirements Roles and Responsibilities: Assists the O&M Supervisor, NOC to design, create and distribute reports. Assists in the tracking of NOC data and documentation and shares with clients or internally. Schedules duties hours and timetable of his staff, to have 24/7 network surveillance, as per contract. Ensures that proper processes & procedures are being followed, gives recommendations for improvement in work and reporting. Assists the O&M Supervisor, NOC with SLA reports by giving feedbacks on the outage, root cause and supports the O&M Manager for communication with the client e.g. SLA violation, penalties etc. Monitors network, assigns trouble tickets, follows up and escalates them based on-site importance (e.g. hub sites, backbones and collocated sites etc) as per escalation matrix, until resolution. Ensures that all alarms are attended to and followed up, in a timely manner and according to agreed SLAs and KPIs. Ensures that every reasonable effort is made to restore service in an event of an outage within SLA time frame. Responds to any emergencies and incidents of violation of SLAs and supports the O&M Supervisor in communication with the client, assists in preparing the incident reports etc. Guides NOC staff in their duties keeps them motivated & provides assistance in technical matters. Ensures all documentation and reports are created and shared within the organization and clients on time. Coordinates within the company and with clients at all levels for performing his/her duties. Ensures proper care of all company assets assigned to his/her area such as tools, mobile DG’s, vehicles, accommodations etc Validates the reports and information from the field, ensures data is entered into customer & the company databases and relevant reports are generated. Plans preventive & corrective maintenance, implements, monitors, controls and follows up with issues found till closure. Gives recommendation to superior for process improvement and resources including but not limited to Human, tools, equipment & transportation Qualification Requirements: More than 3 years experience in a similar field Data analytical capabilities Knowledge in MS office Educational Requirements: Minimum H.N.D in Electrical / Electronic Engineering. (Prefer BSc) Gross Salary Range: NGN130,000 to NGN160,000 Employment Status: Contract (Renewable yearly) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.