Job Description/Requirements Responsibilities: Open accounts for customers Handle customer inquiries, complaints and requests Post some transactions into the banking application Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Job Requirement: Minimum of 1-year working experience in customer service or similar roles Minimum of OND degree from a reputable tertiary institution Excellent knowledge of Microsoft Office Knowledge of BankOne banking software is an advantage Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Strong command of English language Fluency in other local languages would be an added advantage Customer orientation and ability to adapt/respond to different types of characters Excellent verbal communication and presentation skills Ability to multitask, prioritize, and manage time effectively. Remuneration: NGN80,000 to NGN100,000 naira monthly salary + Other staff benefits Location: Lagos Island, Lagos state